Frequently Asked Questions
How can we help you?
Home
General Information
Frequently asked questions
My Booking
Payment and Invoice
Refund, Cancellation, Charge
Check-in Information
Baggage
Special Request
Can I change my flight?
Every ticket has its own conditions, especially when it comes to change a flight date. You can find the exact conditions for your flight when you search your flight. If there is a word "Reschedule" stated in the flight detail, it means you are able to change your flight. Please note, it is also possible that your ticket is not allowed to be changed. You can send us a request to change your flight date/ reschedule through the 'Change Flight’ menu in 'Orders' in our website. Here are the detailed instruction for change flight/ reschedule request: 1. Visit our website and click on 'Orders’ , then input with your traviaport code and your email address (the one you used to make your booking). 2. Click on ‘Search’ 3. Input your traviaport code and email 4. Choose the option 'Change flight’ and follow the steps. For Member, then you must login first in order to Manage your booking, 1. Visit our website, Login and click on 'Order’, then input with your traviaport code 2. Click on ‘Search’ 3. Choose the option 'Change flight’ and follow the steps.
How to check my refund status?
For check your refund status, you can simply go to 'Orders' menu, then fill in your traviaport code and your registered email. If you request for a refund, the status will be displayed there. If you have registered and have an traviaport account before, please login to your traviaport account first before go to 'Orders' menu.
I want to add excess baggage
For add baggage, you can simply go to 'Orders' menu in our website/apps. Here are the detailed instruction for Add baggage request: 1. Visit our website and click on 'Orders’ , then input with your traviaport code and your email address (the one you used to make your booking). 2. Click on ‘Search’ 3. Choose the option 'Add baggage’ and follow the steps. For Member, then you must login first in order to Manage your booking, 1. Visit our website, Login and click on 'Order’, then input with your traviaport code 2. Click on ‘Search’ 3. Choose the option 'Add baggage’ and follow the steps.
No confirmation after done payment
You will receive your e-ticket as soon as your reservation with the airlines is completed and it will be sent to you via email. It is possible that the confirmation email along with your e-ticket and receipt ends up in your spam filter (it is in the spam folder tab in your registered email). Please try to check in there.
How to get or resend my e-ticket/itinerary ?
To resend your itinerary, please follow the steps below : 1. Open our website www.traviaport.com 2 Choose the "Orders" menu 3. Input your traviaport code and email 4. Click Search 5. Choose "Resend Itinerary", put your email address then click on "Send" For Member, you must login first to Manage your Order.
COVID-19 Update
COVID-19 is causing unprecedented change in our world. During this challenging time, we want you to know that our customers are always our first priority. Get the latest important information while Coronavirus pandemic (COVID-19) - (Please Click Here) You may also direct check with airlines for more Up-to-date details.
How do I correct my traveler data?
Please send us a correction name request through our form and make sure you select 'Change Traveler Data’ in 'Orders' menu in our website. Here is the instruction: 1. Visit Our website and click on 'Orders’ then insert with your traviaport code and your email address (the one you used to make your booking). 2. Click on ‘Search’ 3. Choose the option 'Change Traveler Data and follow the steps. If you are a Member, then you must login first in order to Manage your booking, 1. Visit our website, Login and click on 'Orders’ with your traviaport code 2. Click on ‘Search’ 3. Choose the option 'Change Traveler Data and follow the steps. *Please notice: Changing a flight ticket usually requiring additional costs even if you just need to correct a small spelling mistake for your name.
I cannot use my voucher
If your voucher code isn't working or if you don't see the field to verify your voucher, then you need to make sure your booking meets all the following conditions: - Voucher must be applied by using same currency from your original booking - Check if all spaces are deleted at the beginning and at the end of the code - Check if you are mistaken 0 (the number) with O (the letter) - Check the validity of the code. A voucher code is valid for 1 year since the date you received the voucher email. - The voucher from flight booking is valid for flights only - Enter the code on the payment page by clicking on ‘Verify’ to apply the voucher code A voucher code is valid for 1 year starting from the date when you received the voucher email. Once validity has expired, you can’t redeem it anymore.
How can I reserve a seat?
You can arrange your seat’s number by contacting the airlines. Please use your PNR number (listed on your e-ticket) to reserve your seat with the airlines. *Please notice: Some airlines will charge a fee for the seat reservation. It may also be that you can only reserve a seat during counter check-in.
How do I delete or close my account?
If you want to close your account on traviaport, you can contact our Customer Care thru the form below Contact Now - Click Here! just click link to fill simple form and submit to us. Our team will check on your request and get back to you soon!
How many passengers can be booked in one reservation?
Reservations can be made for up to six (6) passengers in one transaction. To book a reservation for seven (7) or more passengers, you have to made booking separately each 6 passengers.
Where can I see how much my ticket will cost?
The total amount due for each passenger — airfare plus all applicable taxes — will be displayed after your flights have been chosen. This total will also be broken down according to passenger type (i.e., adult, child, or infant).
How will I receive my tickets?
You should receive the e-ticket receipt via email shortly after the reservation is confirmed. You may also print your e-ticket through traviaport website. - For retrieving your e-ticket , please click here. - You may retain a printed copy of this e-ticket itinerary throughout your trip and present it at each airport check-in counter.
OGGO TRAVEL PLATFORM INC. OCN:1000408657 Address: TORONTO, ONTARIO, CANADA, M5E 1J8. / OGGO TRAVEL PLATFORM (80034494477937) Address: UGANDA, CENTRAL, KAMPALA, CENTRAL DIVISION KAGUGUBE, MAKERERE KAGUGUBE. / OGGO TRAVEL PLATFORM (2023 / 912576 / 07) HOUSE NUMBER E421 MICHAKGASI VIEW KGABALATSANE BRITS NORTH WEST SOUTH AFRICA | TRAVIA OTA TEKNOLOJI | Comp. Add: K. Oppong Close, Hse No:1 | Community 25 Annex Accra, Ghana
©2024 oggoair. All Rights Reserved